Frequently asked questions and answers
You have a question? Here you will find answers to your questions about the GO IN website. Simply click on a question to see the answer.
Order
No, as a wholesaler, we only sell to traders.
No, the price is always the net price per item. Items sold as packaging units cannot be sold separately.
Of course you can also order from us by e-mail. Simply send us an e-mail to info@goin.eu.
Under payment options in the shopping basket or in the “Redeem voucher” field before the end of the order process. Please enter your voucher code and confirm. The discount will be shown in your order overview.
You will receive an order confirmation email for each order that you place. Once your order has been checked by our sales team, you will receive a confirmation email containing the delivery date.
Of course. Simply select “Collection” as the delivery option during the order process. We will send you an email shortly confirming when you can collect your goods.
Simply select "Request an offer" directly on the product or in the shopping cart and we will send you your personal and non-binding offer within 24 hours.
Delivery & payment
The shipping costs depend on the order value and delivery country and are shown before you complete the ordering process.
Following the automated order confirmation via email, your order will be checked by our service team and you will then receive a binding confirmation email containing the exact delivery date.
We charge a minimum quantity fee of 10% for net order values below 250 EUR and a 5% fee for orders below 500 EUR net.
The current availability of the individual items is shown in the online shop. Within Europe it takes an additional 4-7 working days. In the case of items that are not in stock, availability will be checked manually once the order has been received. At any rate, we will send you an email with a binding delivery date soon after you have placed your order.
The following payment methods are possible:
Credit card
Payment by MasterCard or VISA is possible – quick, secure and easy. The invoice amount will be registered by your credit card company and debited from your account at the end of the respective invoice period. Select the credit card payment method during the payment process and enter your payment details in the shipping and payment step. This information is not saved to your customer account. Your credit card will only be debited after a purchase confirmation.
PayPal
Select the practical PayPal payment method during the payment process. Once you have placed your order, you will be forwarded to the PayPal website, where you can enter your login details. Then confirm your payment and complete the order. This information is not saved to your customer account. Your PayPal account will only be debited after a purchase confirmation.
Prepayment
When ordering you can choose the payment method prepayment and are thus entitled to a deduction of 2% discount. In this case, the goods ordered by you will be paid in advance. After receiving your GO IN order confirmation, please transfer the invoice amount due to one of our accounts. You will find these on the order confirmation. As soon as we have received your payment, the order will be executed and the production of your selected items will be started.
Mondu purchase on account
Order conveniently and pay within 30 days - this is possible with the uncomplicated purchase on account via Mondu. You simply receive your invoice by e-mail from the time the goods are dispatched.
Payment on account is only available for existing customers and up to a maximum order value of 5,000 EUR or 5,000 CHF gross.
You are welcome to name your preferred delivery date in the comments field at the end of the order process. We cannot guarantee delivery on your preferred date, but we will do our best to accommodate your wishes.
Customer account & security
No, you can order as a guest. A free customer account means that you don't need to re-enter your contact information, delivery address etc. each time you place an order.
As a new customer, we recommend that you create a customer account whilst placing your order. All you have to do is activate “Create customer account” field when entering your address and enter a password. Alternatively, you can click on the customer account symbol in the top right-hand corner of the website to create a customer account at any time – you do not need to place an order to do so.
Please send an email to info@goin.de.
You can update your details at any time by logging in to your customer account. You can access the account area via the customer account symbol in the top right-hand corner of the website.
You can change your password at any time by logging in to your customer account. You can access the account area via the customer account symbol in the top right-hand corner of the website.
Click on the customer account symbol in the top right-hand corner of the online shop and then click on “Forgotten password”. Once you have entered your email address, you will receive an email from us. Click on the link in this email to set a new password.
Your personal data will not be passed on to third parties and will only be used internally to process orders and improve our customer service. We adhere to the latest server and software standards to ensure your security. We use the globally recognised SSL encryption to transfer your data and orders. This prevents unauthorised access to your data. You can find more information in our Privacy statement.
Complaints
Please use the “Service form”at the bottom of the website. You can use this form to contact us regarding complaints or other feedback. You can, of course, also phone us during office hours on +49 (0) 8191 9194 0.
Unfortunately the exchange of goods is excluded. In the case of complaint, please use our “Service form” at the bottom of the website.
In this case, it is essential that you note the damage with the logistics company on the digital reader before signing. Please also use our “Service form”at the bottom of the website or contact us by phone on +49 (0) 8191 9194 0.
Questions concerning the product
Yes, we can customise the dimensions of bench systems or table tops to your individual requirements. Simply contact us by telephone on: +49 8191 9194-250.
Yes, this is possible for some products. Please contact us to find out more: +49 (0) 8191 9194 0.
"Once you have chosen your desired model from our online shop, head to the “Configuration tool” in the menu to design your bench. You can also use our 3D room planner to configure a complete bench system. You can connect individual elements and can view the finished bench system. Custom dimensions are also possible for some benches. Once you have completed your design, please contact us to place your order. This will allow our experts to check the configuration of your bench system with you: +49 (0) 8191 9194 0."
Yes, you can often find additional version of the products below the model in question. If you cannot find what you are looking for, please use our product configuration tool and create the product to suit your requirements. For customised solutions and individual furniture design, we recommend GO IN PROJECT.
Yes, we have showrooms in Landsberg am Lech and Vienna. Come along and seek out your own inspiration. Our GO IN experts will guide you through the showroom and can advise you over a cup of coffee. We look forward to your visit! You can find more information about our showrooms here.
We are happy to look at your specific case. Please contact us to find out more: +49 (0) 8191 9194 0.
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